I
How I lead
People should know the priorities, and they should be able to say when something's wrong. I care more about a process we can run again than a heroic week.
Business
I own a business. Most of the job is keeping the work clear and the operation steady.
II
The work
Operations and client work. I want it to be reliable, and I want the people doing it to still want the job.
III
What I care about
Be straight with people. Stay curious. Don't trade the next few years for a good month.